Every channel on one board
WhatsApp, Shopify, WooCommerce, POS, assisted sales and bulk sales.
order management software
Order management software for companies in Colombia
One board for orders from WhatsApp, your online store, the point of sale and your sales reps: from order to payment, production, invoice and delivery.
Short answer: Katuq is an order management system (OMS) for Colombian companies that sell through several channels. Every order lives in one place with its payment and process status, deducts inventory, is invoiced with the DIAN and ships with a carrier or your own couriers.
By the Katuq team · Updated
✓ Free plan with 15 orders a month · ✓ No credit card · ✓ Support over WhatsApp
Everything you need to sell, invoice and grow
Clear statuses
Payment status and process status per order, with urgent orders and delivery dates.
Orders that need attention
AI flags late or problematic orders so nobody forgets them.
Deposits and balances
Record partial payments and the balance due on each order.
Invoice from the order
DIAN e-invoice without retyping the data.
Connected shipping
From the order to the carrier label or your courier's route.
What is order management software (OMS)?
An OMS (Order Management System) is where orders from all your channels arrive, get organized and get fulfilled. Its job is to give every order an owner, a status and a next step, and to make inventory, invoicing and shipping come from that same record. For the full explanation, read the guide What is an OMS? (in Spanish).
How orders reach Katuq
- WhatsApp: the order is created from the conversation, no copy and paste.
- Online store: Shopify and WooCommerce orders arrive on their own, with synced inventory.
- Point of sale (POS): counter sales deduct the same inventory.
- Assisted sales: your team logs the order step by step or in quick mode, with drafts, for store pickup or home delivery.
- Bulk sales: upload many orders at once with an Excel template.
What happens after the order comes in
- Payment: the order shows whether it is paid, partially paid or pending. Treasury checks payment receipts before releasing the shipment.
- Production or picking: the order moves through produced, packed and ready to ship.
- Invoice: you issue the DIAN e-invoice from the order.
- Shipping: you create the carrier label or assign it to your own courier.
- Customer updates: the customer gets automatic messages at every status change, up to delivery with a photo.
Excel and chats vs. an OMS
| Task | With Excel and chats | With Katuq |
|---|---|---|
| Knowing what is left to ship | Checking several sheets and conversations | Filter by status on one board |
| Avoiding selling what you don't have | Counting by hand or relying on memory | Each order deducts inventory across all channels |
| Invoicing | Retyping in another program | DIAN invoice from the order |
| Updating the customer | Writing one by one | Automatic messages by status |
Pricing and implementation
You can start free with 15 orders a month, no credit card required. Paid plans start at US$27 a month and change with the sales you process, not per user. Full rollout usually takes 8 to 15 days, depending on your operation, with guidance from our team. Prices are published at katuq.com/en/precios.
Frequently asked questions
It is an order management system: it brings orders from all your channels into one place and connects each one to inventory, payment, invoicing and shipping.
Yes. The order is created from the WhatsApp conversation and lands on the same board as online store and point-of-sale orders.
Yes, with bulk sales: fill in an Excel template and Katuq creates the orders.
Yes, with Shopify and WooCommerce. Orders arrive on their own and inventory stays in sync.
Free up to 15 orders a month. Paid plans start at US$27 a month, based on the sales you process, with no per-user fees.
Keep reading
Start with 15 free orders
No credit card and no lock-in. Guided implementation by our team and support over WhatsApp.
- DIAN e-invoicing included
- Support over WhatsApp
- Unlimited warehouses