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Katuq
Free tool
Updated · October 2026

Order Status Message Templates (WhatsApp)

Ready-made WhatsApp messages for every order status.

Order confirmed

Hi Laura! We've confirmed your order #1045 at My store. We're getting it ready and we'll let you know when it ships. Thank you for your purchase!

Payment received

Hi Laura! We received the payment for your order #1045. We'll send the electronic invoice to your registered email shortly.

Being prepared

Hi Laura! Your order #1045 is being prepared. We estimate delivering it on Thursday, October 29.

Shipped with carrier

Hi Laura! Your order #1045 has shipped with Coordinadora. Tracking number: 123456789. You can track it here: https://…

On the way (own delivery)

Hi Laura! Your order #1045 is on its way with our courier. Have your ID handy to receive it.

Delivered

Hi Laura! Your order #1045 has been delivered. If you have any questions, just message us here. Thank you for choosing My store!

Delivery issue

Hi Laura! There was an issue with the delivery of your order #1045. Can you confirm the address and a time slot to reschedule it?

Request a review

Hi Laura! We hope you enjoyed your order #1045. Could you spare a minute to tell us how it went? Your feedback helps us improve.

Short answer:these are WhatsApp message templates to let customers know the status of their order: confirmed, payment received, being prepared, shipped, on the way, delivered, delivery issue and review request. Enter your details, choose the tone and copy or open each message in WhatsApp.

If you use the official WhatsApp API, turn on the Meta template format: variable data becomes {{1}}, {{2}}… so you can submit the template for approval.

When to use this tool

  • To reply quickly without writing each message from scratch.
  • When standardizing how your team informs customers.
  • To register templates in the official WhatsApp API.
  • When you want to ask for reviews after delivery.

How to use the templates

  1. 1Enter your business name and sample order details.
  2. 2Choose the tone: friendly or formal.
  3. 3Copy the message for the status you need or open it directly in WhatsApp.
  4. 4If you use the official API, turn on the Meta format and register each template for approval.
This in Katuq

These notices, sent automatically when the order changes

In Katuq, when an order changes status (confirmed, shipped, delivered), the customer gets an automatic WhatsApp notice via the official API, from the same shared inbox where your team handles WhatsApp, Instagram and Messenger.

See Katuq Communications

Frequently asked questions

Want to automate all this?

Katuq integrates DIAN electronic invoicing, automatic barcode/QR generation for products, margin calculation, and much more in a single platform.