Several numbers
Up to 3 on the Team plan; extras at a monthly fee.
several WhatsApp numbers in one company
Several WhatsApp numbers in one company: how to manage them without losing customers
One line per branch, another for sales and another for support, or one number per brand. With several numbers, the challenge is that nobody goes unanswered and every sale ends up as an order.
Short answer: to manage several WhatsApp numbers in one company, connect them to a shared inbox through the official API, where the team sees every conversation, each agent logs in with their own user and customer history is saved. In Katuq Communications the Team plan includes up to 3 WhatsApp numbers, and extra numbers can be added.
By the Katuq team · Updated
✓ Free plan with 15 orders a month · ✓ No credit card · ✓ Support over WhatsApp
Everything you need to sell, invoice and grow
One inbox
All numbers, Instagram and Messenger.
Agents with their own user
Conversation assignment.
Customer history
Past conversations and orders.
Order from the chat
With inventory, invoice and shipping.
Agent reports
Response times on the Team plan.
Why companies end up with several numbers
- One line per branch or city.
- Separate numbers for sales, customer service and collections.
- One number per brand, when the company sells several.
- Agents' phones that became sales channels without anyone deciding it.
The problem shows up when each number lives on a different phone: if someone leaves the company the conversations go with them, nobody knows what was promised to the customer and orders are written down in different places.
How to organize them
- List your numbers: what each one is for and who answers it.
- Move them to the official API: so several people can answer the same number from an inbox, without depending on a phone.
- Use one inbox: with every number, Instagram and Messenger, and conversation assignment.
- Link customer and order: every sale becomes an order, with inventory and shipping.
- Measure: unanswered conversations and response times per agent.
How it works in Katuq Communications
| Plan | Users | WhatsApp numbers |
|---|---|---|
| Essential (included with Katuq Platform) | 3 | 1 |
| Team | 8 | Up to 3 |
Extra users and numbers are billed separately, at the price published on the Katuq Communications pricing page. WhatsApp messages are billed at Meta's rate. We recommend connecting numbers through the official API; QR-code connection is not official from Meta and carries a risk of the number being blocked.
Pricing
You can start free with 15 orders per month, no credit card. Paid Katuq Platform plans start at US$27 per month, scale with the sales you process and do not charge per user or per warehouse. Prices are published at katuq.com/en/precios.
Frequently asked questions
Yes, with the official API and a shared inbox. In Katuq Communications the Team plan includes up to 3 numbers and extra numbers can be added.
Yes. With the official API, each agent logs into the inbox with their own user and conversations are assigned.
It has a monthly price published on the Katuq Communications pricing page; WhatsApp messages are billed separately at Meta's rate.
Yes, the official API. QR connection is not official from Meta, can be unstable and carries a risk of the number being blocked.
Start with 15 free orders
No credit card and no lock-in. Guided implementation by our team and support over WhatsApp.
- DIAN e-invoicing included
- Support over WhatsApp
- Unlimited warehouses