Several agents
The team answers the same number.
WhatsApp with several agents
WhatsApp with several agents: one inbox for the whole team
Stop passing the phone around: your team handles the same WhatsApp number from a shared inbox, with customer history and orders in view.
Short answer: for several agents to answer the same WhatsApp number you need the official API and a shared inbox. In Katuq the team handles WhatsApp, Instagram and Messenger from the same inbox, each person with their own user, and creates the order from the conversation with inventory, DIAN invoicing and dispatch.
By the Katuq team · Updated
✓ Free plan with 15 orders a month · ✓ No credit card · ✓ Support over WhatsApp
Everything you need to sell, invoice and grow
One user per person
Each agent logs in with their own user and permissions.
Customer history
Previous conversations and orders in view.
Three channels
WhatsApp, Instagram and Messenger.
Order in the chat
No copying data into another system.
Status updates
Customers know how their order is going.
How it works with Katuq
- Connect your number to the official WhatsApp API through Katuq.
- Your team opens the shared inbox, each person with their own user and permissions.
- When opening a conversation, the agent sees the customer's details and order history.
- The order is created from the chat, deducts inventory and moves on to invoicing and dispatch.
- The customer gets automatic updates when the order status changes.
Good practices
- Define who handles each channel or time slot.
- Use the same replies and templates across the team.
- Record every sale as an order so the warehouse doesn't depend on the chat.
- Check unanswered conversations every day.
Pricing
You can start free with 15 orders a month, no credit card required. Paid Katuq Plataforma plans start at US$27 a month and change with the sales you process, not per user or warehouse. Prices are published at katuq.com/en/precios.
Frequently asked questions
Yes, with the official WhatsApp API and a shared inbox. In Katuq the team answers the same number, each person with their own user.
The free app runs on a few devices and doesn't connect to an order system. For a sales team, the official API is the better fit.
Yes. The order is created from the conversation and deducts inventory, is invoiced to the DIAN and shipped in the same system.
Start with 15 free orders
No credit card and no lock-in. Guided implementation by our team and support over WhatsApp.
- DIAN e-invoicing included
- Support over WhatsApp
- Unlimited warehouses