Shared inbox
WhatsApp (official API), Instagram and Messenger in one place.
WhatsApp CRM
WhatsApp CRM: from conversation to order
Handle WhatsApp, Instagram and Messenger from one inbox, with each customer's history, quotes and sales pipeline, and turn the conversation into an order with inventory, invoice and dispatch.
Short answer: a WhatsApp CRM keeps conversations, customer details and purchase history in one place. In Katuq the WhatsApp (official API), Instagram and Messenger inbox is connected to customers, quotes and orders: the chat sale ends in an order that deducts inventory, is invoiced to the DIAN and shipped, and the customer gets automatic WhatsApp updates.
By the Katuq team · Updated
✓ Free plan with 15 orders a month · ✓ No credit card · ✓ Support over WhatsApp
Everything you need to sell, invoice and grow
Customer profile
Details, conversations and order history.
Quotes
With statuses and conversion to order.
Pipeline
Kanban board and loss reasons.
Order from chat
With inventory, DIAN invoice and dispatch.
Automatic updates
Notifications by order status.
Chat CRM or CRM connected to operations
Many WhatsApp CRMs focus on the conversation: inbox, bots and campaigns. That works for service, but if the order is then copied by hand into another system, inventory errors, unverified payments and late dispatches come back. Katuq joins both: the inbox and CRM live in the same system as inventory, DIAN invoicing, payments and dispatches.
What you get in Katuq
- Inbox with WhatsApp (official API), Instagram and Messenger for the whole team.
- Customer profile with details, conversations and order history.
- Quotes with statuses, pipeline, kanban board and loss reasons.
- Orders created from the conversation, with payment links from Wompi, ePayco or Bold.
- Automatic WhatsApp updates when the order status changes.
- WhatsApp, SMS and email campaigns with Katuq Marketing (add-on, pay as you go).
Pricing
You can start free with 15 orders a month, no credit card required. Paid Katuq Plataforma plans start at US$27 a month and change with the sales you process, not per user or warehouse. Prices are published at katuq.com/en/precios.
Frequently asked questions
A system that brings WhatsApp conversations together with each customer's details and history, so you can serve with context and follow up on sales.
Yes. The Katuq inbox uses the official WhatsApp API and also includes Instagram and Messenger.
In Katuq the conversation becomes an order with inventory, DIAN e-invoice, payment link and dispatch, without copying data to another system.
Start with 15 free orders
No credit card and no lock-in. Guided implementation by our team and support over WhatsApp.
- DIAN e-invoicing included
- Support over WhatsApp
- Unlimited warehouses