WhatsApp for business: serve, sell and notify from one place

The problem with selling on WhatsApp without a system

When each salesperson answers from their own phone, orders get lost among conversations, nobody knows what was promised to whom and inventory gets out of sync. The customer asks "has my order shipped?" and someone has to go look for the answer.

What Katuq does with WhatsApp and social media

• Shared inbox for WhatsApp Business (official API), Instagram and Facebook Messenger: the whole team answers from the same place.
• WhatsApp orders: the order is created from the conversation and goes onto the order board with inventory, payment and shipping.
• Automatic notifications to the customer at every status: order created, payment received, produced, shipped, delivered with a photo or rejected.
• Team alerts when a new order comes in.
• WhatsApp campaigns to your customers, with their dashboard.

The inbox is part of Katuq Comunicaciones: see communications pricing.

From conversation to delivery

1. The customer writes on WhatsApp, Instagram or Facebook.
2. Your salesperson creates the order from the conversation.
3. Treasury checks the payment receipt.
4. The order is invoiced, picked and shipped.
5. The customer gets a message at every step, without anyone having to write it.

Pricing and implementation

You can start free with 15 orders a month, no credit card required. Paid plans start at US$27 a month and change with the sales you process, not per user. Full rollout usually takes 8 to 15 days, depending on your operation, with guidance from our team. Prices are published at katuq.com/en/precios.